myCare by American Well 10.18.2

myCare by American Well offers a telehealth service integrated into your healthcare system, allowing patients to access medical care through a mobile application. It is recommended that users verify their healthcare system’s support for the myCare app.

Accessing Healthcare Simply and Conveniently

myCare connects patients with licensed physicians from their healthcare system via a secure video connection, eliminating the need for in-person visits and lengthy wait times. This service provides the flexibility to consult with a doctor anytime and anywhere, ensuring that patients can receive timely medical attention. Additionally, physicians can send any necessary prescriptions directly to the pharmacy of the patient's choice.

Step-by-Step Process for Consultation

1. Request a Visit: Begin by opening the app, stating your reason for consultation, and choosing your local pharmacy.
2. Connect with a Doctor: After reviewing your information, a doctor will initiate a video consultation with you.
3. Receive Care Plan & Prescription: The doctor will address your concerns, outline a care plan, and send any prescribed medications to your designated pharmacy.

Appropriate Use Cases

• Routine follow-ups
• Prescription refills
• Medication adjustments
• Reviewing lab results or imaging
• Minor urgent care needs
• Coughs, colds, allergies, and fevers
• General health inquiries
• Pediatric consultations for fever or advice
• Skin rashes and other dermatological issues
• Sports-related injuries
• Back pain management
• A myriad of additional health concerns